The Incident Manager must engage in planning for handover that identifies the tasks and actions necessary for a smooth
transition of the Incident Management to the Client or other Service Provider. This should include identification of
timescales as well as responsibilities.
Incident Management handover activities must be conducted as planned. Any deviation needs to be identified and corrective
actions need to be planned and executed to adress the same. Actions on outstanding or pending incidents must be carried out
as agreed and planned.
The Incident Manager must archive the documents,reports and data pertainig to Incident Management as agreed. The Incident
Manager should create an Incident Management Handover Report summarizing all the activites of the Incident Management
handover.
Engagement Manager should obtain Client sign off on the Incident Management handover activities which confirms the formal
closure of the process.
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